Senior Director of Vail Mountain Skier Services
Reach Your Peak at Vail Resorts. As a community of adventurers and discoverers, Vail Resorts delivers an experience of a lifetime to our guests and our employees. Our team is made whole by the brave, passionate individuals who ambitiously push boundaries and challenge the status quo. Whether you re looking for seasonal work or the career of a lifetime, join us today to reach your peak.
The Senior Director of Vail Mountain Skier Services is the brand ambassador to carry forth Vail s legacy, leadership and limitless possibilities. The role is responsible to drive innovation and quality of the guest and employee experience for Adult and Children Ski and Snowboard Schools, Child Care and Guest Services. Specific areas include but are not limited to:
management of all Ski School and Guest Service staff including:
goal setting, training and evaluation to ensure exceptional guest service and safety; drive revenue by looking at ways to grow the business, manage expense oversight and forecasting; capital project coordination; articulate and consistent communication and interaction with guests and community members. As a member of the Resort s senior leadership team the position provides strategic direction to the Resorts goals and initiatives to drive the business, guest experience and employee experience.
Additional responsibilities include, but are not limited to:
- Strategically direct and monitor quality of overall Ski and Snowboard School products and staff to ensure exceptional guest experience and safety, aligned with Resort and Company goals, financial success, and development of future products/programs.
- Lead Managers and Supervisors to ensure accountability for the quality of products, services and safety for guests and employees. Provide feedback, growth opportunities, leadership opportunities and appropriate training to develop of leaders.
- Inform the creation and implementation of training plans and monitor the quality of training.
- Stay current on guest and employee health and safety regulations, including MSDS standards, universal precautions, child abuse guidelines, background checks, emergency evacuation and lightning procedures.
- Actively seek information about industry trends, competitions, and events, and remain involved with professional organizations (ISIA, PSIA/AASI).
- Partner with other Resort Ski School Directors to identify and drive best practice program including program offerings; safety initiatives; instructor training, etc.
- Monitor and maintain quality and appearance of buildings, sales facilities - both on mountain and at the base area, organizational yard, signage and program imaging, teaching terrain, and locker rooms.
- Hire; train and develop Ski School leadership team and Guest Service management staff.
- Act as Vail Resorts representative with the local community as necessary.
Job
Qualifications:
- High School Diploma or equivalent
- Bachelor's Degree, in business-related field - highly preferred
- Experience as a leader of a multi-outlet function
- Highly proficient in Microsoft Office
- Demonstrated strategic thinking and ability to build effective business case
- Strong written and verbal communication skills
- Demonstrated conflict resolution skills
- Previous guest service experience
Preferred Skills:
- College degree in related field
- Experience as a Ski School Director
- Experience as a full time ski/snowboard instructor
- PSIA/AASI certification
- Experience working for Vail Resorts
- Experience with PeopleSoft, RPOS
The budgeted range starts at $112,000 - $140,250
annual bonus
equity. Actual pay will be adjusted based on experience.
The perks include a free ski pass, and a set of benefits including
- Medical, Dental, Vision insurance, and a 401(k) retirement plan
- Hourly employees are generally eligible for accrued Paid Time Off (PTO), Extra Time Off (ETO) and Sick Time. Salaried employees are generally eligible for Flexible Time Off (FTO)
- Paid Parental Leave for eligible mothers and fathers
- Healthcare & Dependent Care Flexible Spending Accounts
- Life, AD&D, and disability insurance
Be a part of the resort where it all started. Imagine belonging to a team that delivers the life of luxury to its guests while infusing the mountain lifestyle in every experience. Are you someone that never settles for second best? Take your mountain exploration to the next level and join a passionate group of people who thrive on extraordinary customer service. Come help us deliver unparalleled adventures in a place that is unrivaled and unflinching. Join the team at Vail a place that s Like Nothing on Earth. www.vailresortscareers.com
Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.
Requisition ID 311108
Estimated Salary: $20 to $28 per hour based on qualifications.
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